1. How can I redeem FRx Carpark$?
You can redeem FRx Carpark$ via your FRx app using your FRx Points.
10 FRx Points = $0.05 FRx Carpark$.
2. What can I do with any FRx Carpark$ that I do not finish utilising?
Converted FRx Carpark$ cannot be refunded, exchanged nor converted back to FRx Points.
3. How do I check the balance of my FRx Carpark$?
You can check your FRx Carpark$ balance via your e-wallet in the FRx app.
4. How do I update/change the IU number?
You can update or change your IU number via the FRx app under e-wallet or obtain assistance from the
Customer Service at the Malls of Frasers Property.
5. How many IU numbers can each member save in the FRx app?
Each member can add one IU number in their FRx app at any one time.
6. Are FRx Carpark$ transferrable?
FRx Carpark$ are not transferrable.
7. I hold season parking at a mall of Frasers Property. Can I still use FRx Carpark$?
Utilisation of FRx Carpark$ will not be applicable for IU numbers that have been registered for season
parking.
8. Can I extend the usage period of the FRx Carpark$?
The validity of FRx Carpark$ is 01 October of current year to 30 September of the following year. All
redeemed FRx Carpark$ should be used by the end of the current redemption year. A 3-month extension to 31 December
is permitted at the end of each redemption year.
For example:
If you redeemed your FRx Carpark$ in May of this year, it will be valid until December of the same year.
If you redeemed your FRx Carpark$ in November of this year, it will be valid until December of the following
year.
9. Can I combine the usage of the redeemed FRx Carpark$ with X-hour of complimentary carpark coupon
issued by a mall of Frasers Property?
Usage of FRx Carpark$ cannot be combined with the usage of complimentary carpark coupon.
10. The carpark system is out of service. What will happen to my FRx Carpark$?
In such event, the FRx Carpark$ will not be used and all parking charges will be deducted from your
Cashcard.
11. I own more than one vehicle. Can I add more than one IU number in my e-wallet?
You can only have one IU number in your e-wallet and can make changes to the IU numbers as desired.
12. My spouse would like to save the same IU number in her e-wallet so as to utilize the FRx Carpark$.
Is that possible?
The IU number is unique to each member. If your spouse wishes to save the same IU number in their
e-wallet, you would first have to remove it from your e-wallet before it can be saved by the other party.
13. I do not wish to utilize my FRx Carpark$ yet. How can I prevent my FRx Carpark$ from being deducted
at the point of exit from the mall?
You would have to remove the IU number from your e-wallet at least 15 minutes before exiting the car
park to prevent deduction.
14. I have forgotten to redeem my FRx Points for FRx Carpark$ and have exited the car park and paid the
parking charges. Can I make a request to redeem my FRx Points and have my parking charges credited back to me?
Retrospective redemption of FRx Carpark$ will not be allowed. Please convert your FRx Points to FRx
Carpark$ atleast 15 minutes before exiting the carpark.
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